Frequently Asked Questions

By default, the last used shipping address will be saved into to your ELECLOAD account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at help@elecload.com

After logging into your account, the status of your checkout history can be found under Order History.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Customers who ship their orders within India should expect to receive their orders within Three to Five working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

The specific shipping process can vary depending on the Product you are ordering from Elecload India, as well as your location and the type of product being shipped. Here are some common methods of shipping:

1. Postal Services / Courier Services : Many orders are shipped using postal services such as the Shree Maruti Courier Service, Track On Courier, Professional Courier, DTDC or other national postal services. These services offer different shipping options like standard mail, priority mail, or express delivery. They provide fast and reliable delivery services, often with tracking capabilities and various shipping options.
2. Freight Services: For larger or heavier items, freight services are used. This includes companies like Delhivery &  Shiprocket or specialized freight carriers and Transport Services. They handle shipping items that exceed the size or weight limits of regular postal or courier services.

Razorpay  is the easiest way to make payments online. While checking out your order, you will be redirected to the Razorpay  website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Razorpay  payment, a payment advice will be automatically generated to Materialstore.com system for your order.

It’s fast, easy & secure.

At the moment, we only accept Credit/Debit cards and Razorpay  payments.

Yes! It is commonly misunderstood that a Razorpay account is needed in order to make payments through Razorpay. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Razorpay account, all you need is any Debit/Credit card stated below that is supported by Razorpay.

By using Razorpay, we can process & deliver your orders to you in a shorter time. Razorpay is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Razorpay works for you.

Material ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired Materials, it is recommended that you make your payment within 60 minutes of checking out.

We take such matters very seriously and will look into individual cases thoroughly. Any material that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected Material and your D.O (Delivery Order) to us at support@elecload.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged Materials received, we will require photo proof of the affected Materials and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the Material to you at no cost, subject to availability. In light of this, any Material that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at support@elecload.com
2. In the event of lost mail, we will try to locate the delivery team via Our Shipping Partners and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

We take such matters very seriously and will look into individual cases thoroughly. Any material that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected Material and your D.O (Delivery Order) to us at support@elecload.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the Material you’ve received is unsatisfactory in any way you perceive, we will require photo proof of the Material and your D.O (Delivery Order) as well and you may be required to send us back the Material for close inspection and review before a decision is made to re-send a Material to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
2. In the event that you’ve received the wrong Material, we will require photo proof of the wrongly sent Material and D.O (Delivery Order) and after reviewing, we’ll resend the correct Material to you at no cost, subject to availability.
3. In the event you’ve received your order with a missing Material, we will require you to email us clear photo proof of your D.O (Delivery Order) to support@elecload.com and after which, kindly give us a call at (+91) 8828 464 722 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing Material to you at no cost, subject to availability.

As Elecload uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Elecload:

1. Microsoft Internet Explorer Version 10 onwards.

• Download the latest Microsoft Internet Explorer at http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 onwards.

• Download the latest Mozilla Firefox at https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 onwards.

• Download the latest Google Chrome at https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser.

While it is not always necessary to have an account to make a purchase on our website, creating an account can offer several benefits. Here are some points to consider:

1. Guest Checkout: We provide the option for guest checkout, allowing you to make a purchase without creating an account. This enables a quick and convenient shopping experience for those who prefer not to create an account or are making a one-time purchase.
2. Account Benefits: Creating an account has its advantages. By having an account, you can save your personal information, shipping addresses, and payment details for faster checkout in the future. It eliminates the need to enter this information repeatedly for each purchase, saving you time during subsequent visits.
3. Order Tracking and History: With an account, you gain access to order tracking and history. You can easily monitor the progress of your orders, view previous purchases, and track shipments. This feature allows you to stay informed about your transactions and simplifies the process of requesting returns or exchanges.
4. Personalized Experience: Having an account enables us to provide you with a more personalized shopping experience. We can offer tailored recommendations based on your purchase history, preferences, and saved items. You may also receive exclusive offers, discounts, or early access to promotions specifically for account holders.

However, we respect your privacy and understand that not everyone wants to create an account. If you choose not to, you can still complete your purchase as a guest without any significant limitations.

Shopping from Elecload India platforms offers several benefits compared to traditional brick-and-mortar retail. Here are some key advantages of shopping from e-commerce:

1. Convenience: One of the primary benefits of Elecload is convenience. You can shop anytime, anywhere, without being restricted by store hours or location. Elecload India platforms is accessible 24/7, allowing you to browse and make purchases at your own convenience.

2. Wide Product Selection: Elecload India offer a vast range of products from various sellers and brands. You have access to an extensive inventory, often much larger than what is available in physical stores. This enables you to find specific items, compare options, and choose from a wider selection of sizes, colors, and models.

3. Competitive Pricing: Elecload India encourages price competition among sellers, leading to competitive pricing. Our retailers often have lower overhead costs compared to traditional stores, allowing them to offer products at competitive prices. Additionally, you can easily compare prices across multiple sellers and find the best deals without physically visiting different stores.

4. User Reviews and Ratings: Elecload India typically include customer reviews and ratings for products. These reviews can provide valuable insights into the quality, performance, and user experiences of a product. Reading reviews helps you make informed decisions and choose products that best meet your needs.

5. Home Delivery: Elecload India offers the convenience of home delivery. Once you place an order, the products are shipped directly to your doorstep. This saves you time and effort that would otherwise be spent traveling to a physical store, finding parking, and carrying your purchases back home.

6. Seamless Comparison Shopping: Elecload India allows you to easily compare products, prices, and features across different sellers or brands. You can open multiple tabs, read product descriptions, compare specifications, and make well-informed purchase decisions without the need to physically visit multiple stores.

7. Access to Deals and Discounts: Online retailers frequently offer deals, discounts, and promotions. Subscribing to our newsletters or following their social media channels can also give you access to special offers and flash sales.

8. Easy Returns and Refunds: Elecload Indai offers well-defined return and refund policies, making the process of returning or exchanging products easier. If you’re dissatisfied with a purchase, you can typically initiate a return or request a refund online, saving you the hassle of physically returning items to a store.