Legal Policies – Elecload India

Elecload India is an Electrical Marketplace aiming to provide Builders, Contractors, Developers, Architects and Electricians a better platform for all the Domestic and Industrial Electrical Products. We offer a wide range of products in Multiple Categories with flexibility for Buyers to take advantage of wide range of features, High Discount and Coupon Codes are also available on the website for the users. Our Website ensures a Door Step Delivery to our Buyers. We assure you to provide the best service, original and genuine products.

Copyright Policy

Your website may use the Privacy Policy given below:

The terms “We Our Company” individually and collectively refer to ELECLOAD INDIA and the terms you refer to the users.

This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.

This Privacy Policy is a legally binding document between you and ELECLOAD INDIA. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and ELECLOAD for your use of the website www.elecload.com.

This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION

To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services

Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES

To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

LINKS TO THE OTHER SITES

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.5.

INFORMATION SHARING

We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(b) We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to ELECLOAD (“Grievance Officer”).

Email: support@elecload.com

Patent Policy

Your website may use the Privacy Policy given below:

The terms “We Our Company” individually and collectively refer to ELECLOAD INDIA and the terms you refer to the users.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION

LINKS TO THE OTHER SITES

INFORMATION SHARING

We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:

(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.

(b) We proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY

Grievance Redressal

Mr. BHAVIN JOSHI(Grievance Officer)
www.elecload.com
Company Name: ELECLOAD INDIA

MUMBAI-400067.

Email: support@elecload.com
Ph: +91 932 102 5013

Payment Policy

How do I pay for a ELECLOAD INDIA purchase?

Elecload India offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Elecload India trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, Gift Card, Cash on Delivery and Wallet to make your purchase.
Elecload India also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Are there any hidden charges (GST) when I make a purchase on ELECLOAD INDIA?

There are charges when you make a purchase on Elecload India. The prices listed for all the items are final and exclusive of GST.
Delivery charges may be extra depending on the seller policy. Please check individual seller for the same.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Rupay, Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.

Is it safe to use my credit/debit card on ELECLOAD INDIA?

Your online transaction on Elecload India is secure with the highest levels of transaction security currently available on the Internet. Elecload india uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Elecload India are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does ELECLOAD INDIA take to prevent card fraud?

Elecload India realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.
The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website. The registration links for some of the banks have been provided below for easy reference:

State Bank of India	ICICI Bank	HDFC Bank	Punjab National Bank
Axis Bank	Corporation Bank	Andhra Bank	Bank of Baroda
Standard Chartered India	Union Bank of India	Central Bank of India	Citibank
Deutsche Bank	Dhanlakshmi Bank	IDBI Bank	Canara Bank
IndusInd Bank	Federal Bank	Kotak Mahindra Bank	Karur Vysya Bank
Oriental Bank of Commerce	South Indian Bank	Vijaya Bank	—-

Can I use my bank’s Internet Banking feature to make a payment?

Yes. Elecload India offers you the convenience of using your bank’s Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
We accept payment through Internet Banking for the following banks:

ABN Amro Bank	Axis Bank	Allahabad Bank	Andhra Bank
Bank of Bahrain and Kuwait	Bank of Baroda	Bank of India	Bank of Maharashtra
Bank of Rajasthan	Central Bank of India	Citibank	City Union Bank
Corporation Bank	Deutsche Bank	Development Credit Bank	Dhanlaxmi Bank
Federal Bank	HDFC Bank	ICICI Bank	IDBI Bank
ING Vysya Bank	Indian Overseas Bank	Indian Bank	IndusInd Bank
Jammu & Kashmir Bank	Karnataka Bank	Karur Vysya Bank	Kotak Mahindra Bank
Lakshmi Vilas Bank	Oriental Bank of Commerce	Punjab National Bank	Royal Bank of Scotland
South Indian Bank	Standard Chartered Bank	State Bank of Hyderabad	State Bank of India
State Bank of Mysore	State Bank of Travancore	Syndicate Bank	Tamilnad Mercantile Bank
Union Bank of India	United Bank of India	Vijaya Bank	YES Bank

Can I make a credit/debit card or Internet Banking payment on ELECLOAD INDIA through my mobile?

Yes, you can make credit card payments through the Elecload India application. Elecload India uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How does ‘Instant Cashback’ work?

The ‘Cashback’ offer is instant and exclusive to www.elecload.com. You only pay the final price you see in your shopping cart.

Refunded and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact the us via contact us link.

Requests received later than 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

We will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Shipping Policy

How long does it takes to process the Order ?

All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. You will receive your order anywhere rom 5-10 business days from the date that it is shipped out, not the date the order is placed

If we are expecting a high volume of orders, shipments may be delayed by a few days. Kindly allow additional days in transit for delivery. Items that are on back order will be shipped out as soon as they become available.

Not all Shipping Methods are available for all Shipping Addresses or certain items.

What about International Shipping ?

We will not ship an order internationally without your prior approval and payment of the final shipping charges. Due to the daily fluctuation in exchange rates, all quotes will be given in US Dollars. Shipping costs do not include duty, tax, or brokerge fees. International Order are shipped only when all ordered items are in-stock to eliminate a second shipping charge. All goods are shipped duties and taxes collect and Elecload India is not reponsible for customs, duties, taxes, broker fees, nor any return shipping.

Deliveries are made from 9am to 9pm on Monday – Saturday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@elecload.com with your name and order number, and we will look into it for you.

What if I want to Return / Replace my Purchase ?

If you are not satisfied with your Elecload India Purchase of a product, you claim or Return or Refund from us.
In order to be eligible for a refund, you have to return the product within 10 calendar days of your purchase. The Product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professional will Inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase.

If the product is damaged in any way, or you have initiated the return after 10 Calendar Days have passed, you will not be eligible for a refund.

If anything is unclear or you have more question feel free to contact our customer support team: support@elecload.com

TradeMark Policy

Introduction

ELECLOAD INDIA and its affiliates (“ELECLOAD”) have a reputation for providing high-quality products and services. ELECLOAD INDIA’s trademarks are important corporate assets and ELECLOAD INDIA requires that they be used properly. To preserve its reputation and protect its trademarks, ELECLOAD INDIA diligently guards against any violation of its trademarks. ELECLOAD INDIA acknowledges the desire of third parties to show affiliation with ELECLOAD INDIA. Without written permission from ELECLOAD INDIA, however, you should not use ELECLOAD INDIA trademarks, service marks, or names in

a manner that suggests affiliation or association with ELECLOAD INDIA. Only parties with written permission from ELECLOAD INDIA are allowed to use ELECLOAD INDIA’s trademarks in accordance with applicable terms.

ELECLOAD INDIA Trademarks

ELECLOAD INDIA maintains a large portfolio of trademarks, which take various forms and may include letters, words, logos, designs, images, slogans, colors, product shapes, product packaging, and sound. Please refer to the “Trademarks” link at the bottom of any ELECLOAD INDIA.com webpage for a listing of ELECLOAD INDIA trademarks. Please note, however, that this listing is not all-inclusive and the absence of any mark on this list does not mean that it is not a ELECLOAD INDIA trademark.

Certain activities may constitute infringement or dilution of ELECLOAD INDIA’s trademarks, and are not permitted. Please review the following list of ways to avoid unauthorized use of ELECLOAD INDIA’s trademarks:

Do not use a ELECLOAD INDIA trademark or name in a manner that is likely to cause confusion about the origin of any product, service, material, course, technology, program or other offerings.
Unless you have prior permission from ELECLOAD INDIA, do not use a ELECLOAD INDIA trademark or name in a manner that is likely to give the impression or otherwise imply an affiliation or association between you, your products or services, and ELECLOAD INDIA, or any of its products, services, programs, materials, or other offerings.
Do not use the ELECLOAD INDIA corporate logo or any other ELECLOAD INDIA logo in any materials without the written permission of ELECLOAD INDIA.
Do not use any ELECLOAD INDIA trademark or name as or as part of a company, product, service, solution, technology, or program name.
Do not use a ELECLOAD INDIA trademark or name in a manner that is likely to dilute, defame, disparage, or harm the reputation of ELECLOAD INDIA.
Do not use any trademark, name, or designation that is confusingly similar to the ELECLOAD INDIA name or any ELECLOAD INDIA trademark.
Do not copy or imitate any ELECLOAD INDIA trade dress, type style, logo, product packaging, or the look, design, or overall commercial impression of any ELECLOAD INDIA website, blog, or other materials.
Do not register or use any domain name that incorporates any ELECLOAD INDIA mark or name.
Do not register or seek to register a ELECLOAD INDIA trademark or name, or any mark or name that is confusingly similar to a ELECLOAD INDIA mark or name.
The ELECLOAD INDIA name or ELECLOAD INDIA trademarks must be visually distin-guishable from your name and your product and service names.

ELECLOAD INDIA Corporate Logo

Unless you have prior written permission from ELECLOAD INDIA, do not use the ELECLOAD INDIA corporate logo to show or imply an affiliation with ELECLOAD INDIA. Qualified third parties can show an affiliation or association with ELECLOAD INDIA through ELECLOAD INDIA’s authorized programs. Please refer to the ELECLOAD INDIA Brand Center/Logo Program at www.ELECLOAD.com/web/about/ ac50/ac47/ELECLOAD INDIA_logo_program.html for information regarding ELECLOAD INDIA’s programs and the ELECLOAD INDIA corporate logo

Permissible Use

As stated above, you should not use ELECLOAD INDIA’s marks or names in any way that implies an association or affiliation with ELECLOAD INDIA unless you have prior permission from ELECLOAD INDIA. ELECLOAD INDIA does grant permission to third parties to use its marks and names where appropriate. In addition to complying with the other aspects of this Policy, and provided you have prior written permission from ELECLOAD INDIA, any such permissible use of ELECLOAD INDIA’s marks or names also must comply with the following Guidelines and any license or usage require-ments for use of the specific mark or logo.

ELECLOAD INDIA acknowledges that the use of ELECLOAD INDIA trademarks, excluding any ELECLOAD INDIA logos, may be necessary to refer to ELECLOAD INDIA’s products or services or to describe the subject matter of some materials, products, and/or programs. All such use must be accurate and descriptive in nature and comply with this Policy and these Guidelines.

Do not alter, adapt, modify, animate, or morph any ELECLOAD INDIA trademarks. Examples of what not to do include abbreviating or shortening a trademark (for example, ELECLOAD INDIA to C), combining or hyphenating a trademark with another prefix or word (for example, ELECLOAD INDIA-led), or using a slash mark with any trademark (for example, ELECLOAD INDIA/XYZCo).
Do not use the ELECLOAD INDIA name or ELECLOAD INDIA trademarks next to your name or the name of your products or services.
Do not use the ELECLOAD INDIA name or any ELECLOAD INDIA trademark as part of a product, service, solution, or program name.
Do not combine any ELECLOAD INDIA name or mark with any other letters, numbers, words, or any design or logo.
Do not use any ELECLOAD INDIA name or trademark as the visual focal point of any materials.
The ELECLOAD INDIA name or ELECLOAD INDIA trademarks must not be more promi-nently displayed than your name or your product or service name.
All reference to ELECLOAD INDIA or use of any ELECLOAD INDIA mark or name must be truthful, accurate, and not misleading.
Do not use ELECLOAD INDIA’s trademarks as nouns. ELECLOAD INDIA’s trademarks must be used as adjectives with nouns that properly and accurately identify the ELECLOAD INDIA product, service, program, material, or technology to which you are referencing.
Always use the proper spelling for ELECLOAD INDIA’s trademarks.
Do not use a ELECLOAD INDIA trademark in the plural or possessive form.
Plural example:
Do not say: The ELECLOAD INDIA Nexuses.
Do say: The ELECLOAD INDIA Nexus switches.
Possessive example:
Do not say: ELECLOAD INDIA TelePresence’s unique look.
Do say: The unique look of a ELECLOAD INDIA TelePresence system.
Do not use ELECLOAD INDIA’s marks or names in any way they were not intended to be used. ELECLOAD INDIA’s marks should be used for the corresponding product or services for which they were originally intended.
Use the ® or ™ symbol in connection with any ELECLOAD INDIA trademark and the following acknowledgement of ELECLOAD INDIA’s ownership of its marks and/or logos:
“[insert permissible mark] [is a/are] registered trademark[s] or trademark[s] of ELECLOAD INDIA Systems, Inc. and/or its affiliates in the United States and certain other countries.”

Trademark Permission Requests

To request permission to use a ELECLOAD INDIA trademark please use our online Request Tool at www.elecload.com/contact-us/

Additional Guidelines

You also must comply with ELECLOAD INDIA’s Copyright and Web Use Policies, which can be found at www.elecload.com/legal-policies/

Disclaimer

This policy document is not intended to serve as legal advice. Should you have questions regarding your legal rights or duties, please consult your own attorney. Should you have further questions regarding ELECLOAD INDIA policy for its trademarks, please contact support@elecload.com.