Refund and Cancellation Policy

Refund and Cancellation Policy – Elecload India

Customer satisfaction is key to us. Below is our transparent refund and cancellation process:

1. Order Cancellation:

• Orders can be cancelled before dispatch by writing to support@elecload.com or via your account dashboard.
• If the product has been shipped, cancellation is no longer applicable.

2. Refund Policy: Refunds will be issued under the following circumstances:

• Item is out of stock or discontinued post-payment
• Wrong item received (must be reported within 48 hours with photo proof)
• Damaged product on delivery (unboxing video is mandatory)
• Pre-dispatch cancellation

3. Refund Timelines:

• Refunds are initiated within 3–5 business days
• Amount reflects in source account within 7–10 business days depending on the bank/payment method

4. No Refund Cases:

• Opened or used products
• Missing original packaging or invoice
• Products with specifications clearly mentioned and misunderstood by buyer
• Cut-length or customized orders

 

 

Contact Us: If you have any questions regarding these policies, feel free to contact us:

📧 support@elecload.com 📞 +91-9137844532